SHIPPING & RETURNS

Want your By Stevi in a hurry? We are on it, packing your orders with so much love and care. We know just how exciting it is waiting for your goodies to arrive in the mail. 

Our current processing time is 3-5 days, this does not include shipping time. 

You will be notified and receive your tracking number when items have been shipped and when you need to start stalking your posties.  

'By Stevi' only ship Australia post express or international standard tracked mail unless otherwise requested and paid for. 

Domestic Shipping will take 2-6 days, however, due to COVID-19 there are big delays and theses vary based on your location. 

Standard shipping 

All Australia post express shipping starts at $11

Free Express Shipping!

For orders over $150 within Australia.
*All postage and handling prices above are AUD unless otherwise stated

Customs and import taxes

All international orders may be subject to duties and taxes. Buyers are responsible for any customs and import taxes that may apply. By Stevi is not responsible for delays due to customs.

Refunds & Returns 

Please choose wisely and only get what you love (let's be honest, I know you love them all) as we do not offer refunds for change of mind. However, please do not hesitate to contact us if you have any problems with your order. We do accept exchange.

If you wish to return an item you need to contact us within 14 days of delivery and ship the item back to us within 30 days of delivery. 

Buyers are also responsible for return shipping cost. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We do not accept returns on sale items, SORRY!